Shipping FAQ's

  • What sort of “problems/concerns” might delay my order? If we are unable to verify your shipping address or if the item you selected sold out before we could fulfill your order, we might not be able to ship your item(s) on the same day. In those cases, a member of our staff will contact you immediately to work with you on resolving the issue and expediting your order in a timely fashion.
  • When will my order be processed?All orders are handled and shipped out from our warehouse in China or USA. Please allow extra time for your order to be processed during holidays and sale seasons.

    We processes orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

    Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
  • Do you ship to P.O. Boxes?  You may include a P.O. box as your shipping address but be aware that some large items and any order totaling 50 lbs or more requires a residential address (not a P.O. Box).
  • Do you ship to APO/FPO addresses?  Unfortunately, we do not ship to APO/FPO addresses. If you’re located on a military base, within or outside the U.S., please provide a residential address in the United States for your order and have the shipment forwarded to you upon receipt.
  • Will you require a signature for delivery?  Orders for items with a total value greater than $500 USD will be sent with "signature required" service.
  • Do you ship to Hawaii or Alaska? Yes, we now offer shipping to Alaska and Hawaii (standard FedEx shipping rates apply). While we do make some exceptions, our free shipping promotion applies only to orders being shipped within the contiguous United States.
  • How can I estimate my fees for expedited shipping before I submit my order? You can estimate your shipping charge as follows:
  1. Select the item(s) you would like to purchase
  2. Add to cart
  3. Enter the zip code of the shipping address
  4. Select Delivery Method
  5. You will then receive an estimated shipping charge.