Refund Policy

Domestic Return Policy

hdcrystals is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 45 days of the ship date* - WITH ORIGINAL PACKAGING. No questions asked! No restocking fees!

  1. Emailhd@hdcrystsals.com with your order number to receive your return authorization. If item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
  2. We do not accept any returns after 45 days from ship date.
  3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
  4. To cancel an order, please contact hdcrystals as soon as possible. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 24 business hours. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
  5. All refund recipients will receive an email confirmation for their records.
  6. To exchange your purchase, simply contact hdcrystals to place your new order and receive your return authorization number.Your exchange will ship within 1-2 business days.You will receive it within 6 weeks.Please note, customer is responsible for return shipping fee unless original item is defective or damaged in shipping.
  7. Refunds will be processed within 7 days upon receipt of your package
  8. Refunds will get back to your account within 3-7 business days, depending on your bank or card issuers
  9. Return address:please contact us firstly.

As we are a very small company, we refund only the product portion of your purchase, and recommend using tracked postage for all returns and exchanges as we are not responsible for the loss of returned items. To process a refund or exchange, we require that you send us a brief email through our contact section, and we will respond to your concerns promptly

Email address : hd@hdcrystals.com