Shipping Policy

Free Shipping at hdcrystals

hdcrystals offers free shipping on all products - over $40 purchase required! If it is in stock, it ships free within the 48 contiguous United States,UK,DE,JP,FR,ES，KR. Shipping is now also available for Alaska and Hawaii, but normal shipping rates apply and these orders may experience shipping delays.

Order Processing

Ordering from hdcrystals is now easier, and most importantly, faster than ever before. If you submit your order before 1:00 p.m. CST, Monday through Friday, most orders will ship within 24 hours! Remember, if there are any problems/concerns regarding your order, it might be delayed, but rest assured that our staff will contact you ASAP to expedite your shipment in a timely fashion. We reserve up to two business days for order processing to ensure that your order ships correctly (and completely).

**What is the two-day "order processing" time? hdcrystals is dedicated to sending your order in the fastest and most efficient way possible. When an order is placed it must first be processed. That processing time is different than the shipping time. Processing time will typically take about 1 business day. Business days are considered Monday through Friday (excluding holidays). Shipping, including any Expedited method, is in addition to the processing time.

Shipping Methods
hdcrystals includes 3 standard shipping methods to customers: epacket,CNE Economy Express,CNE Standard Express.Sellers must support a minimum of one shipping method.
1,Orders over $35,we use CNE Standard Express to send items.
2,Orders under $35,we use CNE Economy Express,except for remote areas.
3,Remote regions (Alaska,Hawaii),we use epacket.
The customer cannot choose the shipping method.
But ,if you hope us send goods to you by expedited shipping such as Fedex,DHL,UPS,please contact us before placing an order.It may take extra shipping fee according to your address - ($5--$30)

Shipping Times

All shipping times are calculated in business days. Please note that Saturday and Sunday are not considered business days. Transit time with standard shipping is 10 to 25 business days, and the transit time with expedited shipping is 3 to 7 business days, depending on the method of expedited shipping that is selected.

For example, if you submit an order after 1:00 p.m. CST on Friday or over the weekend, it will ship the following business day (typically on the following Monday, except in the case of national holidays). Any orders with expedited shipping placed on a Friday will be shipped out within 1-2 business days. Please keep this in mind when making purchases with overnight shipping as your package may not ship until the 3rd business day.

**Please be aware that if you are using a freight forwarding company, any postage and/or additional fees accrued is the responsibility of the customer.

Shipping FAQ's

What sort of “problems/concerns” might delay my order? If we are unable to verify your shipping address or if the item you selected sold out before we could fulfill your order, we might not be able to ship your item(s) on the same day. In those cases, a member of our staff will contact you immediately to work with you on resolving the issue and expediting your order in a timely fashion.

Do you ship to P.O. Boxes?  You may include a P.O. box as your shipping address but be aware that some large items and any order totaling 50 lbs or more requires a residential address (not a P.O. Box).

Do you ship to APO/FPO addresses?  Unfortunately, we do not ship to APO/FPO addresses. If you’re located on a military base, within or outside the U.S., please provide a residential address in the United States for your order and have the shipment forwarded to you upon receipt.

Will you require a signature for delivery?  Orders for items with a total value greater than $500 USD will be sent with "signature required" service.

How can I estimate my fees for expedited shipping before I submit my order?  You can estimate your shipping charge as follows:

    1. Select the item(s) you would like to purchase
    2. Add to cart
    3. Enter the zip code of the shipping address
    4. Select Delivery Method

    You will then receive an estimated shipping charge.

    Do you ship to Hawaii or Alaska? Yes, we now offer shipping to Alaska and Hawaii (standard FedEx shipping rates apply). While we do make some exceptions, our free shipping promotion applies only to orders being shipped within the contiguous United States.

    Email address : hd@hdcrystals.com